Contact iPraxis

Compliments and Complaints Policy

If you are unhappy with a service that we provide or fund, we want to know. Your compliments and complaints provide us with information to help improve the quality of our services. Our Compliments and Complaints Policy ensures that we process all compliments, complaints and suggestions in a consistent way and that we address them appropriately.

Note: The policy is not intended to cover decisions on applications, whether reviewable or non-reviewable, including decisions where an external review or appeal mechanism already exists. As part of our commitment to service improvement, we have established a centralised system for recording, tracking and resolving client feedback. Our feedback management system ensures that we process all compliments, complaints and suggestions in a consistent way and that we address them appropriately. How can I make a compliment, complaint or suggestion?

You can provide feedback about any aspect of the services provided or funded by the iPraxis Group. Please be as descriptive and informative as possible. You will be assigned a manager to follow your feedback through to a complete outcome.

You can provide a compliment, complaint or suggestion to us in the following ways.

Email: feedback@iPraxis.com.au

Telephone iPraxis Feedback
Unit during business hours: 1300 882456

Write to:
iPraxis Feedback Unit
Level 2, 140 William St
Woolloomooloo NSW 2011
AUSTRALIA